Airtel | Telecom Customer Care

AIRTEL | Introduction

Bharti Airtel Limited is an Indian global telecom service company located in New Delhi, India. It operates in more than 20 countries of South Asia and Africa. Airtel Operations provides GSM, 3G, 4G LTE mobile services, fixed line broadband, and voice services on a national basis. Airtel launched its VoLTE technology in all Indian telecom circles except Jammu and Kashmir and is likely to be launched in this circle soon. It is India's second largest mobile network operator and has the world's third largest mobile network operator with more than 438.04 million subscribers. For the first time in Branded Ranking by Millward Brown and WPP Plc, Airtel was named India's second most valuable brand.

Airtel is credited with the business strategy of excluding marketing, sales, and finance, and outsourcing all its business operations apart from building low-cost and high-volume 'minute factory' models. The strategy has been adopted by several operators later. Airtel's equipment is provided and maintained by Ericsson, Huawei and Nokia Networks, while IT support is provided by IBM. A transmission tower is maintained by Bharti Infratel and Indus Towers in India, by Bharti's subsidiaries and joint venture companies. Ericsson agreed to pay for the first time to pay for the installation and maintenance of its equipment rather than for the first time, which allowed Airtel to provide ₹ 1 (1.4 ¢ US) / minute low call rates.


Airtel India is the second largest provider of mobile telephony after Vodafone Idea Ltd. and India is the second largest provider of fixed telephony, and it is also a provider of broadband and subscription television services. It provides its telecommunications services under the Airtel brand, and it is headed by Sunil Bharti Mittal.

Corporate structure

Airtel is credited with the business strategy of excluding marketing, sales, and finance, and outsourcing all its business operations apart from building low-cost and high-volume 'minute factory' models. The strategy has been adopted by several operators later. Airtel's equipment is provided and maintained by Ericsson and Nokia Solutions and Networks, while IT support is provided by IBM. Transmission towers are maintained by Bharti's subsidiary companies and joint venture companies including Bharti Infratel and Sindhu Towers in India.


Under the Telemedia Segment, Airtel DSL provides broadband internet access through IPTV and fixed-line telephone services, along with Internet Leased Lines and MPLS (Multiprotocol Label Switching) solutions. By 18 September 2004, Bharti provided fixed-line telephony and broadband services under the TouchTel brand. Bharti now provides all telecommunication services including fixed line services under normal brand Airtel. By September 2012, Airtel provides Telemedia services to 3.3 million customers in 87 cities. On 30 November 2012, Airtel had 1.39 million broadband customers.

Airtel offers broadband and IPTV services. Airtel offers unlimited download plans along with both caps. However, unlimited plans of Airtel are subject to the Free Usage Policy (FUP), which reduces the speed after the customer crosses a certain data usage limit. In most of the plans, Airtel offers only 512 kbit / s beyond FUP, which is less than the specified TRI of Half of the customer's original speed. Under the new V-Fiber program, the maximum speed available to domestic users is 100 Mbits / s and DSL is 16 MB /s.

In May 2012, Airtel Broadband and a few other Indian ISPs temporarily blocked video-sharing websites such as,, and, without giving any legal information to the customers. [31] Airtel will launch its voice over LTE calling service in Mumbai and Kolkata.

In June 2011, the Economic Times reported that Telemedia Business was merged with mobile, DTH and Business in three different parts respectively.

Digital television

Digital television business offers direct-to-home (DTH) TV services across India under the brand name of Airtel Digital TV. It started services on October 9, 2008, and at the end of December 2012, there were approximately 7.9 million customers.

Mobile data service

Mobile data services include Blackberry services; A web-enabled mobile email solution working on 'Push Technology'; A USB modem that helps quick access to internet and corporate applications; Airtel Data Card, which enables the Internet to reach anytime; Easy Mail, a platform that provides access to personal / corporate e-mails independent of the handset operating system; And stop services on billing services, reduce the pressure on the billing staff and provide the user convenience.


Airtel Business [35] consists mainly of six products: Cloud and managed services, digital signage, NLD / ILD connectivity (VSAT / MPLS / IPLC and Ethernet products), Wi-Fi dongles, voice solutions (like toll free numbers, Trackmate, and automated media reading) and conferencing solutions (VoIP, audio, video, and web conferencing) such as BFSI, IT / ITES, manufacturing, hospitality and government Serve industry verticals.

Bharti Airtel's B2B branch, Airtel Business has launched its first dedicated digital platform to meet the growing connectivity, emerging and communications needs of emerging businesses, including SMEs and startups. The digital platform will provide solutions for emerging enterprises to enable business ease and faster time in the market. [36]

Android-based tablet

On August 18, 2011, Beatle TeleTech Limited, a unit of Bharti Enterprises Ltd, Based on the Android operating system, India launched ₹ 9,999 (US $ 140) 7-inch tablet. An offering is a capitalization on the expected demand for cheap computing devices in the world's fastest growing and second-largest mobile phone market.

Airtel Customer Care Number

Here, you can get the Airtel Prepaid/Postpaid customer care number, toll-free number, and common Airtel customer care number. 
Note:- That this Airtel customer care number 24*7 i.e. it works every day and every minute, so you no need to worry about the timing.
  • Airtel Customer care number: 121(50p/min)
  • Airtel Customer care number: +91-9810198101 / 1800 103 4444
  • Airtel Customer Care number: 198 (Toll-Free Number)
  • Airtel Customer care Email Id: /
  • Airtel Customer care (Region Wise):- Click Here
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